Skip to main content

Errors Logging into ANZ Qualify

You may need to clear your cache, check third party cookies or disable a pop-up blocker

Christina avatar
Written by Christina
Updated over 4 years ago

Brokers sometimes report an error whilst trying to log into ANZ Qualify. In most cases, this error is related to your cache or cookies. In this example we will be guiding you through the steps taken in the Chrome browser.

A) Clear Your Cache: 

  1. On your keyboard, press CTRL + SHIFT + DELETE

  2. Choose a time range, like last hour or all time.

  3. Select the types of information you want to remove.

  4. Click Clear Data.

B) Turn Off Third-Party Cookies:

  1. Check your cookie settings through this URL (copy & paste): chrome://settings/content/cookies

  2. Ensure that Block third-party cookies is off, like so: 

If you've tried both these options and are still facing issues, please get in touch with our Support Team via the blue Live Chat button on the bottom right of this page. 

C) Disable Pop-Up Blockers

  1. Look at the address bar for an 'pop-up blocked' icon to the right

  2. Click the icon and choose "Always allow" pop-ups from..."

For more information visit https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en and look at "Block or allow pop-ups from a specific site"

Did this answer your question?